The “Voice of the Customer” is a document that applies a methodology (documented here) to aggregated Gartner® Peer Insights™’ reviews in a market to provide an overall perspective for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, can also complement expert-generated research such as Magic Quadrants and Market Guides. It can play a key role in your buying process, as it focuses on direct peer experiences of buying, implementing and operating a solution. For more information, please visit https://gpivendorresources.gartner.com/en/articles/6746347-voice-of-the-customer-voc-overview.

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GARTNER® AND PEER INSIGHTS™

Gartner®, Peer Insights™ ‘Voice of the Customer’: Document Management, By Peer Contributors, July 2026.

Ratings represent snapshot from defined review period ending July 2026.

Gartner® Peer Insights™ Voice of the Customer for Document Management, October 2026.

GARTNER® is a registered trademark and service mark, PEER INSIGHTS™ is a registered trademark of Gartner®, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner® Peer Insights™ content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner® or its affiliates. Gartner® does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner®, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner® document is available upon request from FileOrbis.